Complaints Procedure

If you are dissatisfied with a recommendation we have made you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:

In writing:        The Compliance Officer, Hanover Wealth Management, Hanover Buildings, 11-13 Hanover Street, Liverpool, L1 3DN.

By phone:         0151 559 1710

By e-mail:         info@hanoverwm.co.uk

Please be assured we treat complaints seriously. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.  If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk  or by contacting them on 0800 023 4567.